UOP Course Tutorial | Final Exam Questions and Answers |: 2015

1. Which of the following is considered a major process flow structure?

· Lead Time

· Fabrication

· Lean Manufacturing

· Project

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2. ISO audits result in certifications that are done by first, second, or third parties. Which of the following result in the best certification of a firm?

· Certification is sought by any firm assuming they pay annual dues.

· 2nd Party – where a customer audits its supplier

· 3rd Party – where a qualified national or international standards/certifying agency serves as an auditor

· 1st Party – where a firm audits itself against ISO standards

3. Which of the following is ISO 14000 primarily concerned with?

· Quality management

· Time management

· Continuous improvement management

· Environmental management

4. Which is the one correct value stream principle?

· Look for efficiencies in the factory, office, physical, procedural, and technical operations.

· Eliminate waste that stops, slows down, or diverts the value stream.

· Concentrate on speeding up value-adding operations rather than removing waste.

· Keep the value stream moving at minimum velocity.

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5. What is the starting point in developing a capacity plan for a health care operation?

· Determining the effective capacity over time

· Estimating design capacity

· Forecasting patient demand for a reasonable length of time

· Discovery of the bottleneck operation

6. Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?

· MRP (Material Requirements Plan)

· ERP (Enterprise Resource Planning)

· MPS (Master Production Schedule)

· WBS (Work Breakdown Structure)

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7. Which of the following is an element that addresses elimination of waste under lean production?

· Kanban production control system

· Production ahead of demand

· Minimized run times

· Group plant loading technology

8. In most cases, demand for products or services can be broken into several components. Which of the following is considered a component of demand?

· Level elements

· Future elements

· Past elements

· Cyclical elements

9. Design for manufacturing and assembly delivers product improvements by emphasizing which of the following:

· Reducing product quality during the assembly process

· Designing products so they can be manufactured by a virtual factory

· Reducing equipment in the production process

· Simplification of the product by reducing the number of separate parts

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10. Which of the following is one of the principles of reengineering?

· Quality at the source

· Do not select suppliers on the basis of price alone.

· Have those who use the output of a process perform the process.

· Leverage high cost employees with lower cost employees.

11. Which of the following is a characteristic that can be used to guide the design of service systems?

· Services are all similar.

· Services businesses are inherently entrepreneurial.

· Quality work means quality service.

· Services cannot be inventoried.

12. Considering Hau Lee’s uncertainty framework for classifying supply chains, which of the following is given to a supply chain which has an evolving supply process based on functional products?

· Risk hedging

· Forward looking

· Efficient

· Agile

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13. There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes?

· Trust

· Teamwork

· Task

· Time

14. Which of the following is a major factor that distinguishes service design and development from manufacturing design and development?

· The service package has the same legal protection available to manufactured goods.

· Manufacturing is far more capital intensive than services.

· The service process and service product can be developed independently.

· The service package is the major output of the development process.

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15. A project can be segmented into which of the following?

· Events

· Sub-jobs

· Work packages

· Success markers

16. Which of the following is a cost impact and payoff analysis tool from the operations consulting tool kit?

· Statistical tools

· Decision trees

· Work sampling

· Gap analysis

17. According to the theory of constraints, which of the following can be a capacity-constrained resource (CCR)?

· Product design

· Inoperable equipment

· An employee

· A customer

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18. The ability to rapidly and inexpensively switch production from one product to another enables which of the following:

· Economies of shape

· Economies of size

· Economies of scale

· Economies of scope

19. According to the theory of constraints, which of the following financial measurements can be used to measure the firm's ability to make money?

· Operating expenses

· Dividends

· Sales

· Return on investment

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20. Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?

· Continuous improvement

· Control charting

· Standard deviation

· Project management

21. Which of the following is usually included as an inventory holding cost?

· Order placing

· Quantity discounts

· Breakage

· Typing up an order

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22. Which production process term best describes the situation when activities in a stage of production must stop because there is no work?

· Blocking

· Starving

· Staging

· Buffering

23. In a Gantt chart the vertical axis represents which of the following?

· Time

· Revenue

· Tasks

· Cost

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24. The Shingo system states that the way to prevent defects from coming out at the end of a process is to do which of the following:

· Redesign the process in order to mitigate the bottlenecks.

· Utilize SQC (statistical quality control).

· Introduce controls within the process.

· Slow down production rates until the process is in control.

25. Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue?

· Flow time

· Build time

· Cycle time

· Run time

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26. Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for optimized production technology?

· An hour saved at a bottleneck operation does not increase the process flow.

· If you lose an hour at a bottleneck it is better than making scrap.

· Do not allow bottlenecks to govern the flow of the line.

· Utilization and activation of a resource are not the same.

27. During the implementation of a project, which of the following should be the primary focus of a consulting firm?

· The correct project software

· Application of the learning curve theory

· Tools and materials availability

· People management skills

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28. Which of the following is an analytical tool used in Six-Sigma quality improvement programs?

· Gantt charts

· Pareto charts

· Tree charts

· Pedigree charts

29. A project manager must consider several components when overseeing the planning process of aggregate operations; specifically, whether such components are factors that are internal or external to the organization. Which of the following factors would be classified as an internal component for an organization?

· Inventory levels and economic conditions

· Market demand and subcontractor capacity

· Current physical capacity and current workforce

· Competitor behavior and current workforce

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30. Which of the following is the net requirement using an MRP program if the gross requirement is 10,000 and the inventory on hand is 4,000?

· 10,000

· 14,000

· 6,000

· 4,000

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Tuesday, 7 July 2015